We operate two separate sites, one for customers in the United States (US) and another for customers in Canada (CA). This article will provide important information regarding shipping restrictions, carriers, and our order modification policy. For Canada shipping questions–click here.
Orders placed on our US site can only be shipped within the United States. We are unable to process orders for international shipping or to other countries (including Puerto Rico)
For orders shipping within the US, most brands ship via UPS, FedEx, or USPS. Additionally, our brands use UPS Sure Post and FedEx SmartPost, and some choose the courier for your order based on the best shipping rate available.
UPS/FedEx: MUST BE A PHYSICAL LOCATION
USPS: NEEDS A MAILBOX
As you are shopping, you can refer to the 'Shipping Info' on each product page to ensure you enter the proper address at checkout. See below
Our brands only receive one shipping address per order–we highly suggest making separate orders that have multiple couriers to avoid Return to sender packages.
If you are a PO box user (ONLY USPS SHIPS TO PO BOXES) and are ordering from multiple brands, please include your PO Box number and physical street address at checkout. Your PO box can be added to the second address line. This will further help prevent return-to-sender packages.
If you need help entering a PO box at checkout or are unsure what address to use, please don't hesitate to get in touch with our customer service team.
UPS & USPS COMBO ORDER: NEEDS A MAILBOX AND A STREET ADDRESS
Order Modification Policy:
Please carefully review your order details before placing it, as once an order is submitted, we cannot cancel, redirect, or modify it. This policy is in place to maintain our order processing efficiency and ensure timely delivery to our customers.
We strive to provide a seamless and reliable shopping experience, and understanding the shipping restrictions, primary and additional carriers, and order modification policy will help you provide the best address and eliminate any inconveniences. If you have further questions or need assistance, don't hesitate to contact our customer support team at email@example.com.