La Sportiva, Scarpa, and Rab all accept returns on new and unused items. No, they do NOT do exchanges. Here are some guidelines for returns:
1) Items MUST be brand new, unused, in factory-fresh condition
2) Items must be in original packaging (additional fees will apply otherwise)
3) Returns must be initiated within 30 days of receiving the items
4) You are responsible for the ship costs back to the warehouse
5) You will not receive a refund for the original order ship costs, or any required donations associated with the order
6) It can take up to 10 business days for the refund to process, which will go back on the card used to place the order
Agree with these conditions? Great! Contact us with your order # and the item you wish to return, and we'll send further instructions. Please, do not send items back without reaching out as we need to get a return authorization from each manufacturer.
**Please note, Scarpa charges a 10% re-stocking fee on all returned items. The refund to your card will be the item cost minus this fee.