La Sportiva accepts returns on new and unused items.
No, they do NOT do exchanges. Here are some guidelines for returns:
1) Items MUST be brand new, unused, in factory-fresh condition
2) Items must be in the original packaging (additional fees will apply otherwise)
3) Returns must be initiated within 30 days of receiving the items
4) You are responsible for the shipment costs back to the warehouse
5) Sportiva will receive the item(s), credit us, and then we will refund you. You are welcome to place another order for the correct size at any time during this process.
6) You will not receive a refund for the original order ship costs, or any required donations associated with the order
7) It can take up to 10 business days for the refund to process, which will go back on the card used to place the order
Agree with these conditions? Great! Contact La Sportiva Returns and Warranty (sportiva.com) with the purchase order # and the item you wish to return, and they will send further instructions.