When you place an order on our site, a pending charge is captured on your card for the entire order amount. This charge will disappear from your card within a few days, and can look different depending on your bank. It could disappear completely, or look like a refund. Don't worry - this is normal! The actual charge does not go through until every single item on the order has shipped.
Outdoor Prolink utilizes the dropship method, which means every brand on the site is responsible for shipping their own products (which is a big reason for the higher ship costs - read about that here.) No, Outdoor Prolink does not have any inventory on hand or a warehouse of items (which is a good thing because we would not get any work done with that many toys around.)
You will receive a shipping notification email when ALL items from your order have tracking numbers entered. An order containing items from multiple brands will not see this shipping notification email until the very last item from your order is shipped out and assigned tracking. This means you may receive one item from a brand who shipped very quickly without warning if another brand on your order is still processing.
Have no fear - you can check anytime to see if anything has shipped out. Log in to Outdoor Prolink, click your name at the top right of the screen, and scroll down to the tab 'Order History.'
Once you click the order # in question, it will pull up the receipt and show any tracking currently available.
Once all items have tracking assigned, the order will close in our system and the actual charge will be put through to your card. Now, our system isn't perfect, so tracking will need to be entered manually by our team on certain occasions. This may happen after you've received all your items, which means you'll receive the shipping email after you're all set with your gear. This also means that the actual charge will not go through to your card until this has been done. We're sorry if this causes inconvenience or confusion - we're working on it!
If you have any other questions about payment and tracking, please contact us.