La Sportiva is willing to grant returns on pro orders that are in new, factory fresh condition, as long as the product is returned within 30 days of receipt. Also, you will need to cover the ship costs to return your items to their warehouse.
If you would like to return a La Sportiva item, please contact our customer service team and include your order number. We will reach out to La Sportiva to receive a Return Authorization # then follow up with more info on the return process. Please note that if you damage or write on the La Sportiva shoe box, there may be a $5 re-boxing fee.
La Sportiva will receive the item(s), credit us, and then we will refund you. You are welcome to place another order for the correct size at any time during this process.