Do you take returns?

For pro orders, we do not take returns or exchanges as per the agreement with most of our brands. Part of the trade-off for these amazing deals is that all sales are final, please order carefully. SORRY! 

If you believe you've received an item by mistake, please contact our customer service team right away. If you believe your item is a warranty issue, please reach out and we will be happy to help. 

La Sportiva accepts returns on new, un-used, FACTORY fresh items, provided you are willing to ship them back to their warehouse.

First, please reach out to Outdoor Prolink's customer service to obtain an RA number. 

Once La Sportiva receives your items in their warehouse, they will pass along a credit memo, and we will process a refund for the item, not shipping charges. 

This process can anywhere from 2-4 weeks. More information here. 

Scarpa accepts returns on new, un-used and FACTORY fresh items, provided you are willing to ship them back to the Scarpa warehouse, minus a 10% re-stocking fee. 

First, please reach out to Outdoor Prolink's customer service to obtain an RA number. 

Once La Scarpa receives your items in their warehouse, they will pass along a credit memo, and we will process a refund for the item, minus a 10% re-stocking fee, and we will not refund shipping charges. 

This process can anywhere from 2-4 weeks.