My order was cancelled and says "Outside of Pro Purchase Policy"

"Outside of Pro Purchase Policy" means the item you ordered did not match your sizing profile* in Outdoor Prolink and therefore was cancelled.

Please note, your pro account is for personal use only, and you cannot order for friends, family or co-workers.

You get these great deals because of your influence in the industry, so this program is for you only (not your girlfriend, buddy or climbing partner). If we suspect that you have ordered gear for anyone other than yourself, we reserve the right to suspend your account or permanently ban you from the site. Pro deal abuse is a serious issue and we have taken many measures to avoid it on Outdoor Prolink. Please respect the brands that are offering you these deals by keeping your pro deal to yourself.

*An important note about gender and sizing: we want Outdoor Prolink to be an inclusive place for all outdoor-lovers! If you identify as gender non-comforming or non-binary - or if you just like to mix things up when it comes to clothes and style - we support you! As long you are only buying for yourself, you do you. Let us know your situation and we will make sure to accomodate in the future.