I think my order has been lost/stolen, what should I do? Alex October 17, 2017 19:32 Updated Follow If your order is lost or stolen PLEASE DO NOT FILE A CLAIM WITH UPS. Contact Customer Service ASAP. If you wait more than 30 days to reach out about a lost order, it may not be covered. Related articles How can I track my order? Can I expedite my order? When will my order arrive? Can I choose my preferred ship method? Will I receive a ship notification email? Comments 0 comments Article is closed for comments.